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How We Handle Your Account Data

We collect and process information when you interact with our platform—account registration details, payment records from bKash, Nagad and Rocket transactions, device information and session activity.

Account & wallet dataPayment transaction recordsDevice & session logsCookie & tracking infoYour access rights
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4777det How We Handle Your Account Data
DATA SAFEGUARDS

How We Protect Your Information

We apply technical and organizational measures to secure the personal data you entrust to us. Payment credentials for bKash, Nagad and Rocket are transmitted over encrypted connections and stored in tokenized form so full wallet details never appear in our application logs. Session cookies use secure and HTTP-only flags to limit exposure, and account passwords are hashed with industry-standard algorithms before storage. We review access controls regularly and restrict personal-data visibility to employees who need it to perform support, compliance or payment-verification tasks.

Encryption in Transit

All account pages and payment forms use TLS encryption so data moving between your device and our servers remains unreadable to third parties intercepting the connection. bKash, Nagad and Rocket credentials are protected during every transfer.

Cookie Management

We use essential session cookies to maintain your login state and optional analytics cookies to understand how visitors navigate the site. You can block or delete non-essential cookies through your browser settings without losing core account functionality.

Data Retention

Active-account records remain accessible while you use the platform. When you close your account we archive transaction history and identity documents for the period required by financial record-keeping rules, then delete personal identifiers once that obligation expires.

Third-Party Sharing

We share your bKash, Nagad or Rocket wallet reference and transaction amount with our payment processor solely to complete each transfer. We do not pass account data to advertisers, data brokers or unrelated commercial parties for their own marketing purposes.

PRIVACY CONTACT

Reach Our Data Team

If you want to review the personal data we hold, request corrections, ask us to delete your account information or withdraw consent for certain processing activities, contact our privacy team through the channels below. Response times vary by request complexity but we aim to acknowledge every inquiry within a reasonable period and provide substantive answers once we verify your identity.

Live Chat Open the chat widget in the account dashboard and select 'Privacy Request' from the topic menu. Our agents will verify your identity and route your inquiry to the data-protection team for follow-up.
Email Send your request to the privacy contact address shown in the footer of this page. Include your registered account name and describe the action you want—access, correction, deletion or opt-out—so we can process it accurately.
Account Settings Log in and navigate to Settings → Privacy Controls. You can download a copy of your account data, adjust cookie preferences, manage marketing consent and close your account from that panel if you no longer wish to use the service.

Common Questions About Your Data

We collect your chosen username, password, email address or mobile number, date of birth and preferred currency. When you deposit via bKash, Nagad or Rocket we also record the wallet reference and transaction timestamp to match the payment to your account.

Yes. Log in and go to Settings → Privacy Controls, then select 'Download My Data'. We will generate a file containing your account details, transaction history, session logs and marketing preferences within a few business days and notify you when it is ready.

We archive bKash, Nagad and Rocket transaction logs for the period required by financial regulations in relevant jurisdictions, typically several years. Once that retention period ends we delete personal identifiers and retain only anonymized summaries for statistical purposes.

Only employees in customer support, payment operations, compliance and security roles can view personal data, and access is limited to what each role needs. We audit access logs regularly and enforce strict confidentiality policies for all staff handling user information.

No. We do not sell or rent your personal information to advertisers or data brokers. We share payment details with our licensed processors to complete bKash, Nagad and Rocket transfers, and we disclose information only when required by law or to prevent fraud.

Go to Settings → Privacy Controls and click 'Close Account'. Confirm your identity, then submit the closure request. We will deactivate your login immediately and begin the data-deletion process, retaining only what regulations require us to archive.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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